Act 2

“Usability is like love. You have to care, you have to listen, and you have to be willing to change.

- Jeffrey Zeldman

In this blog post, we share how we applied survey best practices to our…


Act 1

“Supposing is good, but finding out is better.”

- Mark Twain

Our first instinct was to talk to our users. We wanted to know just how users are feeling about our docs. Are they effectively problem solving their issues with docs? Are they effectively learning new concepts? Are they happy or disgruntled after their visit?

That’s what led us into the deep and thorough…

Allison Mui

Product Designer @ MongoDB

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