“Usability is like love. You have to care, you have to listen, and you have to be willing to change.
- Jeffrey Zeldman
In order to optimize and continue improving our docs experience, we launched a continuous docs research effort. Before doing anything, we collected survey best practices and created…
“Supposing is good, but finding out is better.”
- Mark Twain
Early this year, we knew we needed a way to holistically evaluate the satisfaction and health of our docs. To our surprise, no one in industry has quite figured out the magic KPI for this yet.
Our first instinct…